Counselling & CBT Therapy for Individuals & Couples in Lincoln & Online

Emma South Counselling Services takes privacy concerns seriously.

How to Make a Complaint

Complaints may be submitted by:

• Email
• Telephone
• Written correspondence

Please include:

• Your name
• Contact details
• Description of the concern
• Relevant dates

What Happens Next

1. We will acknowledge your complaint within 7 days.
2. We will investigate the matter.
3. We may contact you for further information.
4. We will provide a written outcome within 30 days where possible.

Escalation

If you are unhappy with the outcome, you may contact the UK Information Commissioner’s Office.