Counselling & CBT Therapy for Individuals & Couples in Lincoln & Online

Last Updated: 19/06/2026

Who We Are

Emma South Counselling Services provides counselling, psychotherapy, CBT, DBT, couples counselling, hypnotherapy and supervision services in Lincoln and online.

Emma South Counselling Services

Email: emmalsouth@virginmedia.com

Personal Information We Collect

We may collect:

• Name
• Email address
• Telephone number
• Information submitted through enquiry forms
• Appointment and attendance records
• Therapy notes and clinical records
• Payment information
• Communications between you and us

Some information you provide may be classified as special category data because it relates to your physical or mental health.

Why We Process Your Information

We use your information to:

• Respond to enquiries
• Arrange appointments
• Deliver counselling and therapy services
• Maintain clinical records
• Meet legal and professional obligations
• Protect clients and others where safeguarding concerns arise

Legal Basis

We process your personal information under:

• Contractual necessity
• Legitimate interests
• Legal obligations

Where special category data is processed, we rely on the provision of health and social care services and professional counselling obligations where applicable.

Who We Share Information With

We do not sell personal information.

Information may be shared with:

• Clinical supervisors
• Professional indemnity insurers
• Professional bodies where required
• Regulators or authorities where legally required
• Technology providers used to operate the practice

All sharing is limited to what is necessary.

Data Retention

Enquiry information: Up to 12 months after last contact.

Client records: Normally retained for 7 years after therapy ends unless professional or legal requirements require longer retention.

Your Rights

You have the right to:

• Access your information
• Request correction of inaccurate information
• Request erasure where applicable
• Restrict processing
• Object to certain processing activities
• Complain about how your information is handled

How to Complain

Please contact us first using the details above.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office.

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Phone: 0303 123 1113

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, loss or misuse.